When you make a purchase, please keep in mind that it doesn’t automatically guarantee your reservation. We’ll send you a confirmation email within one to two business days to confirm your booking. It’s important to know that our cancellation fee policy kicks in once you’ve submitted your reservation. But don’t worry, if for any reason we can’t confirm your purchase, we will refund your payment in full, without any extra charges. We highly recommend that each customer reads through our cancellation policy and considers getting a Travel Insurance policy for added peace of mind.

Paying for the tour is a crucial part of making it happen! Your payment helps cover various costs like equipment, staff, and other expenses necessary to make your tour enjoyable. Since most of these costs are incurred before the tour starts, we have to apply cancellation charges to cover them. We appreciate your understanding in this matter, and if you have any questions or concerns about our payment and cancellation policies, please feel free to reach out.

Refundable Scenarios

Some tours may need a minimum number of travelers to proceed. If this requirement isn't met, affected travelers can choose a full refund or a similar tour alternative. It's rare, but it can happen.
If a traveler picks a substitute tour, it's important to know that the new option might cost more, resulting in an additional charge.
Any special refund requests due to unexpected circumstances will be reviewed individually by the tour operator.

Non-Refundable Situations

All hotel bookings and tour plans are arranged in advance. Therefore, anyone who doesn't show up on the departure date won't get a refund.
No matter what happens, there won't be refunds for any parts of the tour that aren't used after it starts.
Once airfare is part of the tour price, it can't be refunded or changed.
Hotel extensions and Instant Confirmation products (like tickets or city passes) can't be changed or refunded once they're confirmed.
Please be aware that any fees or charges applied to credit card transactions during ticket purchase cannot be refunded. These fees are related to payment processing and are not within our control.
It's important to understand that the service fees charged by Alpine Trekkers and Tours for ticket bookings cannot be refunded unless the airline cancels the flight or in exceptional circumstances.

Cancellation Policy:

• If you cancel your booking 30 days or more before the departure date, you’ll lose your deposit.

• Cancelling between 15 and 29 days before departure will incur a fee equivalent to 30% of the total tour cost.

• Cancelling between 7 and 14 days before departure will result in a fee equal to 50% of the total tour cost.

• Cancelling within 6 days of departure will lead to a fee amounting to 80% of the total tour cost.

• Cancelling within 48 hours of departure will result in a fee equal to 100% of the total tour cost.

Refund Policy Details

Once your refund request is approved, the refund amount will be determined based on the fare rules associated with your ticket. Please note that airline penalties, administrative fees, and our service charges may apply in some cases, and these will be deducted from the total refund amount.

Refund Method

Your refund will be processed either via bank transfer or by issuing a cross cheque made out in the name of the traveler/passenger.

Canceling a Reservation

Your cancellation or refund request will be processed within one to seven business days. Please note that we do not accept verbal or over-the-phone requests, including voicemail messages. Speaking directly with our customer service representatives without sending an email will not ensure that your cancellation is processed or acknowledged. To request a cancellation, please email us with your reservation number included.

Amendment Fees

Changes to a reservation made after successfully submitting the order online and within 7 days before a single-day tour, or 24 days before a multi-day tour departure, will incur a minimum Amendment Fee of $30.00 per change. Confirmation of reservations will be provided within one to two business days. Amendments include:

Changing the departure date
Adjusting pick-up time or location
Changing the tour itself
Modifying guest names
Altering the itinerary
Removing or replacing a guest
Adding or replacing a guest

Please note that the $30.00 amendment fee is the minimum charge for tour changes. Additional fees may apply if multiple changes are requested or if adjustments are made at the last minute, in addition to the $30.00 amendment fee. Payment of the $30.00 amendment fee does not guarantee that a change can or will be made.

Updates to the Refund Policy

Updates to the Refund Policy: Alpine Trekkers and Tours reserves the right to adjust or update this refund policy at any time without prior notice. Any modifications will become effective immediately upon being posted on our website. We recommend checking our refund policy page regularly to stay informed about any changes.

Disclaimer

This refund policy specifically applies to airline ticket bookings made through the Alpine Trekkers and Tours website. For other travel-related services or products, such as hotel reservations or car rentals, please refer to the refund policy provided by the respective service provider.